Guest Service Officer / Receptionist พนักงานต้อนรับ (ห้องรับรอง เล้า สนามบินสุวรรณภูมิ)

Lounge Name: Plaza Premium Lounge Bangkok and Plaza Premium First Bangkok

Working Hours: 9 hours per day (including break time)

Days Off: 6 days per month

JOB SCOPE

The Guest Service Officer is the first point of contact for lounge guests and is responsible for delivering a seamless, high-quality customer experience. This role handles guest check-ins, inquiries, and requests, ensuring a professional and welcoming environment within the lounge.

JOB RESPONSIBILITIES

1. Guest Reception & Service

• Welcome guests warmly upon arrival and verify access eligibility.
• Provide information about lounge facilities, services, and amenities.
• Assist guests with check-in, seating, and special requests.
• Handle guest inquiries and complaints promptly and professionally.

2. Lounge Operations Support

• Monitor lounge occupancy and seating arrangements.
• Coordinate with service, F&B, and housekeeping teams to meet guest needs.
• Ensure lounge presentation, cleanliness, and amenities are maintained.
• Support VIP and priority guest services during peak periods.

3. Compliance & Procedures

• Adhere to company SOPs and airport security protocols.
• Ensure compliance with safety, health, and hygiene standards.
• Report incidents, guest feedback, and operational issues to the supervisor or manager.

4. Administrative & Reporting Tasks

• Maintain accurate guest records and usage logs.
• Assist in generating daily or shift reports on guest flow and service performance.
• Support operational audits and process improvements.