Guest Service Representative 7am-3pm

Pay: $15.00 - $16.50 per hour

Job description:

The Holiday Inn Express is hiring 1 Guest Service Representative

Job description:

Duties

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries and resolve any issues or complaints promptly and courteously
• Operate the phone system to answer, screen, or forward calls as necessary
• Assist with reservations and cancellations, ensuring accuracy of bookings
• Process payments and maintain accurate records of guest transactions
• Maintain a clean and organized front desk area

Qualifications

• Previous experience in hospitality or hotel industry preferred
• Excellent phone etiquette and customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Knowledge of night audit procedures is an advantage
• Familiarity with guest services and guest relations best practices

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

Please submit your application with a resume highlighting relevant experience. Only qualified candidates will be contacted for an interview.

Employees must be able to work days (7a-3pm) and weekends.

Job Types: Full-time, Part-time

Work Location: In person

Benefits:

• 401(k) matching
• Employee discount
• Free parking
• Paid time off

Work Location: In person

Pay: $14.00 - $16.50 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person