Guest Service Representative

Job Summary
We are seeking an energetic and dedicated Guest Service Representative to create memorable experiences for our guests and ensure their stay is exceptional from start to finish. In this vital role, you will serve as the welcoming face of our hospitality operation, providing outstanding customer service, managing guest inquiries, and coordinating front desk activities. Your enthusiasm and professionalism will help foster a warm, inviting environment that encourages guest loyalty and satisfaction. Whether handling reservations, answering multi-line phone systems, or assisting with guest relations, your proactive approach will be key to delivering top-tier hospitality services.

Duties

• Greet guests warmly upon arrival and provide a friendly, professional check-in experience.
• Manage reservations efficiently using hotel management software, ensuring accuracy and special requests are accommodated.
• Respond promptly to guest inquiries via phone, email, or in person, demonstrating excellent phone etiquette and communication skills.
• Handle multi-line phone systems with confidence, directing calls appropriately and providing information as needed.
• Assist guests with their needs during their stay, including room changes, amenities requests, and local information to enhance their experience.
• Maintain accurate front desk records, including guest logs, incident reports, and night audit procedures when applicable.
• Collaborate with hotel management and other departments to ensure seamless guest services and resolve any issues swiftly.

Experience

• Previous experience in hospitality or hotel front desk operations is highly preferred.
• Bilingual or multilingual skills are a strong advantage for communicating with diverse guests.
• Familiarity with hotel management systems and night audit procedures will help streamline operations.
• Strong customer service skills with a focus on guest relations and problem-solving abilities.
• Knowledge hotel environments enhances understanding of hospitality standards and guest expectations.
• Excellent phone etiquette and experience managing multi-line phone systems are essential for effective communication.
• Prior experience in guest services roles within hospitality settings is highly desirable to excel in this position. Join us to deliver exceptional hospitality experiences that leave lasting impressions! We value energetic professionals who thrive on creating welcoming environments and elevating guest satisfaction at every touchpoint.

Other Responsibilities Include:

• Property Support: Perform Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).
• Team Versatility: Cross-train on the duties of all non-management staff members performing those duties as needed or requested by supervision.

Ready for this flexible role where your energy and efficiency ensure top-tier guest satisfaction?

• Opportunities for advancement

Work Location: In person

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person