Guest Service Representative

Overview
Join our dynamic team as a Guest Service Representative and become the friendly face that welcomes and assists our valued guests. In this lively role, you will deliver exceptional customer service, manage transactions efficiently, and create a positive shopping experience for everyone who walks through our doors. Your enthusiasm and proactive approach will help foster a welcoming environment where guests feel appreciated and eager to return. This paid position offers an exciting opportunity to develop your customer service skills while making a genuine difference in our customers’ day.

Responsibilities

• Greet guests warmly upon arrival and provide friendly, professional assistance throughout their visit
• Operate POS (Point of Sale) systems accurately for sales transactions, returns, and exchanges
• Handle cash, process payments, and perform cashiering duties with attention to detail and accuracy
• Assist with inventory management tasks such as stock replenishment and inventory counts
• Communicate effectively with guests via phone etiquette, answering inquiries promptly and courteously
• Support the team with basic retail math calculations for sales totals, discounts, and promotions
• Collaborate with team members to ensure a clean, organized environment that encourages guest satisfaction

Requirements

• Prior experience in retail sales or customer service is preferred but not required; enthusiasm and a positive attitude are essential
• Strong communication skills with the ability to engage confidently with diverse guests
• Bilingual abilities are a plus to better serve our diverse customer base
• Familiarity with POS systems, cash handling, and basic retail math concepts
• Demonstrated phone etiquette skills for handling inquiries professionally over the phone
• Supervising experience is beneficial for those interested in leadership opportunities within the team
• Ability to stand for extended periods, lift moderate loads, and work flexible hours including weekends or evenings

Embark on a rewarding journey where your energy fuels memorable guest experiences! We’re dedicated to supporting your growth through ongoing training and a vibrant team environment. If you’re passionate about delivering outstanding service in a fast-paced setting, we want to hear from you!

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person