Guest Service Representative

The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

Fundamental Requirements

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Answer guest inquires about hotel services, facilities, and hours of operation in a timely manner.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Help with laundry or Bistro restaurant as requested by GM or Housekeeping Supervisor.
• Night Auditor must efficiently balance reports for end of days shifts in addition to front desk functions.

Pay: From $14.00 per hour

Ability to Commute:

• Chesapeake, VA 23320 (Required)

Ability to Relocate:

• Chesapeake, VA 23320: Relocate before starting work (Required)

Work Location: In person