Guest Service Representative

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

Qualifications

• Excellent customer service skills with experience in retail sales and cash register operations
• Proficiency in basic math and retail math for accurate transactions
• Strong communication skills with proficiency in phone etiquette
• Organizational skills and time management abilities to handle multiple tasks efficiently

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Schofield, WI 54476 (Required)

Ability to Relocate:

• Schofield, WI 54476: Relocate before starting work (Required)

Work Location: In person