Guest Service Representative

Company Description Bon La Vie is a premium retail brand offering a curated selection of toys, collectibles, gifts, lifestyle accessories, stationery, drinkware, games, and licensed merchandise. The brand focuses on blending global trends, high quality, and unique products to create an engaging and distinctive shopping experience. With a strong emphasis on creativity, innovation, and customer satisfaction, Bon La Vie caters to families, collectors, and gift seekers. The flagship store is located at Phoenix Citadel Mall in Indore, supported by an online presence at bonlavie.com.

Job Title: Hotel Receptionist

Location: Work From Office

Working Days: Monday to Friday

Shift Timing: 10:30 AM to 7:00 PM

Job Summary

We are looking for a professional and customer-focused Hotel Receptionist who will manage customer communication, front desk operations, and administrative support in a single role. The candidate will be the first point of contact for customers and visitors, ensure smooth office functioning, and deliver excellent service through effective communication and coordination.

Key Responsibilities

• Front Office, Customer Support & Administration
• Handle inbound customer calls, queries, and complaints professionally.
• Provide accurate information, maintain records, and escalate issues when needed.
• Manage front desk operations, greet visitors, and handle calls, emails, and appointments.
• Maintain visitor records and coordinate meeting room bookings.
• Support daily administrative tasks, documentation, and data entry.
• Coordinate with internal teams for smooth office operations.
• Monitor office supplies and assist with procurement.

Required Skills & Qualifications

• Graduate in any discipline (preferred).
• Excellent verbal and written communication skills.
• Strong interpersonal and customer handling abilities.
• Good organizational and multitasking skills.
• Basic computer knowledge (MS Office, email handling, data entry).
• Professional attitude with a presentable personality.

Preferred Qualities

• Ability to manage multiple responsibilities efficiently.
• Strong problem-solving and coordination skills.
• Positive attitude with a customer-first approach