Guest Service Representative

About the Role:

B5 Investments LLC is looking for a friendly and motivated Front Desk Guest Service Representative (GSR) to join our team in Watsonville, CA! This is a fantastic opportunity to be the face of our property, delivering exceptional guest experiences from the moment visitors arrive. If you thrive in a fast-paced environment and love working with people, we want to hear from you!

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a positive and memorable first impression
• Manage check-in and check-out procedures efficiently and accurately
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Process reservations, cancellations, and modifications using property management systems
• Answer multi-line phone systems and respond to emails and online inquiries
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Handle cash transactions, billing, and end-of-shift reporting accurately

Requirements:

• Previous front desk, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills with a guest-first attitude
• Ability to multitask and remain calm under pressure in a busy environment
• Basic computer proficiency; experience with property management software is a plus
• Availability to work flexible shifts, including evenings, weekends, and holidays
• Reliable, punctual, and professional in appearance and conduct
• Bilingual (English/Spanish) skills a plus given the Watsonville, CA community

About Us:

B5 Investments LLC is a dedicated property management and hospitality company serving the Watsonville, CA area with a commitment to quality service and guest satisfaction. Our team takes pride in creating welcoming environments where both guests and employees feel valued. We foster a supportive workplace culture where hard work is recognized and growth opportunities are encouraged.