Guest Service Representative Floater/Swing Evening Shift

Attention: We are hiring as soon as possible but please do not call the hotel to check on application status. We will reach out to you.

The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. Please only those with IHG/Holiday Inn experience only apply.

A Day in the Life:

• Provide exceptional customer service
• You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• You will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• You will resolve discrepancies on the room status report with housekeeping.
• You will train with and learn Food and Beverage operations to fill in as needed.

Requirements:

• Previous experience working as a front desk agent or in a similar role
• A high school diploma or equivalent vocational training certificate
• Experience working at a hotel establishment (highly desired)
• Proficiency with computers
• Basic math skills
• The ability to provide excellent customer service and maintain a professional demeanor at all times
• The ability to input and access information in the property management system and/or points-of-sale system

Ideal Skills & Qualities:

• Great verbal and written communication skills
• The ability to create a fun and supportive working environment

Job Type: Part-time (requiring availability 2–3 days) Must have open availability for weekends

Position: Floater/Swing Shift role, scheduled hours may vary based on the operational needs of the hotel and can include shifts from 12:00PM–8:00PM or 3:00PM–11:00PM. No Turn around shift

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• Mobile, AL 36602: Relocate before starting work (Preferred)

Work Location: In person