Guest Service Representative (GSR)

As an Airhouse Guest Service Representative, you are enthusiastic about creating a positive, welcoming, and engaging environment. As this role is the first contact for most of our guests, in person, on the phone, or through email, you are excited to learn about their wants and needs and find ways to meet or exceed them. You have a fun and outgoing personality that is truly excited about youth sport culture, coaching, and development.

Main Duties

• Be the front line with our guests; in person, on the phone and through email and answering all questions in a positive and timely manner.
• Deliver a confident and positive sales experience
• Ensure that we are providing a safe, positive, and engaging atmosphere for all guests
• Develop and promote the Airhouse Culture with our guests and team
• Professionally manage all monetary transactions including opening and closing duties
• General cleaning duties of all areas of the facility on a daily basis
• Inventory and other tasks as assigned by the Manager
• Direct Drop-In Coach teammates in daily tasks

Core Competencies

• Building guest loyalty: Building productive guest relationships by making guests and their needs the primary focus of actions. Taking responsibility for guest satisfaction and loyalty.
• Work Standards and Organizing: Sets high standards of performance for self and others and assumes responsibility and accountability for successfully completing duties. Establishes courses of action for self and others to ensure that work is completed efficiently.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Hours/Availibility
We are looking for someone who is flexible with availbilty some weekdays during the day, evenings, and one weekend day.

Job Perks
All team members receive full facility access for personal training, plus direct support from our coaching team—whether you're passionate about perfecting your skills on the trampoline or hitting the slopes. If you aspire to become a coach or an athlete, this role is the perfect way to get your foot in the door.

Certification Requirements
Standard First Aid OFA Level 1

High School Diploma

Police Record Check

Job Type: Part-time

Pay: $20.00-$22.00 per hour

Expected hours: 10.0 – 20.0 per week

Benefits:

• On-site gym

Flexible language requirement:

• French not required

Work Location: In person