Guest Service Supervisor

Description

• Maintains an inventory of vacancies, reservations, and room assignments
• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
• Assist in interviewing, training, new hotel staff
• Knows room locations, types of rooms available, and room rates
• Registers arriving guests and assigns rooms
• Assign work and supervise team members performance in all Front Desk procedures
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Coordinates guest room maintenance work with the engineering and maintenance division
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
• Knows daily activities and meetings taking place in the hotel
• Reports any unusual occurrences or requests to the manager or assistant manager
• Manages and resolves all guest complaints in a professional and courteous manner
• Processes guest check-outs and handle monetary transactions
• Hire and provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide the required feedback
• Oversee everyday operations of all front desk team members and coordinate with various potential owners and resolve all inquiries and complaints
• Monitor and maintain inventory of all resort supplies and provide staff with all supplies as per requirement
• Maintains a high level of professional appearance and demeanor Performs other duties as assigned

North Beach Village Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

• High school diploma or equivalent.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.