Guest Service Supervisor

Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking a dedicated and customer-focused Guest Service Supervisor to join our esteemed team. As a key member of our front-of-house operations, you will play a crucial role in ensuring exceptional guest experiences and maintaining our high standards of service excellence.

• Oversee and coordinate daily guest service operations, ensuring smooth check-ins, check-outs, and overall guest satisfaction

• Lead, motivate, and train the guest service team to deliver outstanding customer service

• Resolve guest complaints and concerns promptly and professionally

• Manage guest inquiries and requests, providing accurate information about hotel services and local attractions

• Collaborate with other departments to ensure seamless guest experiences across all touchpoints

• Monitor and maintain cleanliness and presentation standards in all guest-facing areas

• Assist in developing and implementing guest service policies and procedures

• Prepare reports on guest feedback, occupancy rates, and other relevant metrics

• Ensure compliance with all health and safety regulations

• Participate in continuous improvement initiatives to enhance guest satisfaction and operational efficiency

• Proven experience (2-3 years minimum) in guest services or a related hospitality role

• Strong leadership skills with the ability to motivate and guide a team

• Excellent communication and interpersonal skills, with a focus on customer service

• Fluency in English; additional languages are advantageous

• Proficient problem-solving abilities and attention to detail

• In-depth knowledge of the hospitality industry and luxury guest service standards

• Experience with hotel management software and booking systems

• Ability to work flexible hours, including evenings, weekends, and holidays

• Bachelor's degree in Hospitality Management or a related field is preferred

• Previous experience in a luxury hotel or resort setting is highly desirable

• Demonstrated track record in achieving high levels of guest satisfaction

• Strong organisational skills and ability to multitask in a fast-paced environment

• Adaptability and resilience in handling challenging situations

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.