Guest Services Agent

About Swiss-Belhotel International

Founded in 1987 and headquartered in Hong Kong, Swiss-Belhotel International is recognized as one of the world's fastest-growing hotel management groups. Swiss-Belhotel International provides professional expertise and management services for hotels, resorts and serviced residences.

With more than 125 hotels, resorts and projects, Swiss-Belhotel International manages properties in 19 countries globally. 

Swiss-Belresort Coronet Peak and Villas is a 54-room resort with 7 Villas. Located just seven minutes’ drive from lively downtown Queenstown, this is the perfect location to relax, escape it all and immerse yourself in the almost surreal natural surrounds of this amazingly beautiful winter and summer playground.

An exciting opportunity now exists for an experienced individual to join our team as a guest service agent on reception and within our strike bowl area**.**

Skills & Experience

• Front Office experience in a hotel environment.
• Fluent English both verbal and written.
• Outstanding customer service skills
• Positive attitude
• Friendly, bubbly and welcoming approach
• Strong organizational and time management skills
• Attention to detail
• Easy going and positive personality
• Be confident and empathic when dealing with guests
• Be highly motivated
• Be a team player
• Have good computer skills
• Immaculately presented
• Assist the team in improving processes.
• Punctual and flexible in order to work around 7 day roster including weekends, time to time rotational shifts and Public Holidays. (Variety of shifts with 7am starts)

Job tasks and responsibilities

• Project courtesy, hospitality and professional  behavior  across your   department at all times with guests and fellow colleagues.

• Welcome guests upon arrival with a smile and professionalism.

• Register arrivals according to established standards and procedures  including the adherence to all credit and accounting procedures.

• Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check -ins.

• File and manage registration cards for guests according  to established  standards and procedures.

• Create, modify and cancel guestroom reservations for walk -ins when required.

• Handling reservation for both FIT and Group bookings.

• Be the first line of response to handle guest queries and resolve issues in a timely and professional manner.

• Monitor guest feedback and make recommendations for improvements to meet guest needs.

• Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.

• Check-out guests efficiently and courteously according to established standards and procedures including  the adherence  to all credit and accounting procedures.

• Post manual charges, advance deposits, no show charges  and other  charges as required following  established procedures.

• Balance all folios to "0" before guests depart.

• Carefully  manage the cash float according  to established  standards  and procedures.

 We have 2 GSA positions available in Front Office. Full- Time/ Casual.

If this sounds like you, please click the APPLY NOW button to send your confidential CV& cover letter and tell us why you are the best candidate for this role.