Guest Services Agent

Guest Services Agent — Lake House Daylesford

Full-time | Daylesford, VIC | Working Holiday Visa welcome

Some hospitality careers begin at a front desk. The best ones begin at a front desk that belongs to one of Australia's most celebrated properties.

Lake House is a 33-room boutique hotel and spa set in six acres of waterfront gardens, home to a Two Chef Hat restaurant and a cellar recognised in the Wine List of the Year Hall of Fame. Family-owned and run since 1984, we've collected more than 100 hospitality and tourism awards — but what we're proudest of is that nearly a third of our guests keep coming back.

We're looking for a warm, polished Guest Services Agent to join our Front Office team. If you've got some hotel experience and a genuine instinct for looking after people, this is where you turn it into a career.

What you'll do

• Greet, check in and check out guests with warmth and easy efficiency
• Handle enquiries and share local knowledge that makes a stay memorable
• Coordinate daily front office operations, guest records and bookings
• Assist with concierge, dining reservations and guest requests
• Resolve issues with composure — ideally before they arise
• Uphold the detail and service Lake House is known for

What you'll bring

• Some experience in guest services, front office or hospitality
• Warm, articulate communication and the ability to connect with anyone
• Calm problem-solving and a real flair for looking after people
• Comfort with hotel booking systems (Opera Cloud highly regarded)
• Professional presentation and a sharp eye for detail
• The ability to stay composed under pressure and work as a team

Why join us

This is a genuine chance to build your reputation and grow — with real room for promotion for the right person. We welcome Working Holiday Visa candidates. And Daylesford is a lovely place to land: a spa town ninety minutes from Melbourne, surrounded by forest, farmland and one of the country's great food regions.

Passionate about hospitality and making people feel genuinely welcome? We'd love to hear from you.
Apply now to join the team at our house on the lake.