Guest Services Agent

Guest Services Agent

The Playford Adelaide – MGallery is a 5-star boutique luxury hotel located on North Terrace, where timeless Art Nouveau elegance meets modern indulgence. Our recent accolades include “Best Boutique Hotel in Australia” HM Awards for Hotel and Accommodation Excellence" in 2025 and in 2026 our Luma Restaurant was awarded "Two Chef Hats” in The Australian Good Food Guide.

We're now recruiting an engaging Guest Service Agent to join our fast paced and dynamic front office team.

The role:

Provide exceptional customer service by responding to guests promptly, efficiently and courteously during check-in, check-out and for the duration of our guest’s stay.

Ensure accuracy of guest accounts on departure

Maintain a high level of professionalism, maintaining procedures in relation to credit and cash transactions and accounting documentation.

Assist guests with luggage and other concierge duties as required.

Handle overflow incoming reservations enquiries in a timely manner, taking particular care to overnight operations

About you:

Exceptional customer service experience, preferably experience working within a hotel front office

Competent computer user (experience with Opera Cloud PMS ideal).

Availability to work overnight on a 7 day roster, including weekends and public holidays

Excellent verbal and written English communication skills

What's in it for you:

Working as part of a fun team in a beautiful 182-room Hotel in the heart of the CBD.

The opportunity to build your skills and expertise to reach your career potential and personal goals.

Employee benefits within the exclusive ALL Heartist Program including substantial discounts on accommodation, food and beverage across Accor properties.

Apply Now
Join the "Best Boutique Hotel in Australia" and make an impact in your role.