Guest Services Agent

Join one of New Zealand's most celebrated hotels

Recognised with a prestigious Michelin Key, named New Zealand's #1 Hotel by Tripadvisor in 2026, and winner of the Hospitality New Zealand Best Hotel Award, The Hotel Britomart is internationally recognised for exceptional hospitality, thoughtful design and industry-leading sustainability.

As Aotearoa's first 5 Green Star hotel, we're proud to create extraordinary guest experiences while celebrating our neighbourhood, culture and people.

Located in the heart of Auckland's vibrant Britomart precinct, our boutique hotel offers 99 beautifully crafted rooms, acclaimed restaurant kingi, and unique event spaces within The Libraries. Every detail reflects our commitment to authentic New Zealand hospitality, craftsmanship and sustainability.

About the Role

We're looking for a warm, confident and service-focused Guest Services Agent to join our Front Office team (30 hours per week). As one of the first and last people our guests meet, you'll create memorable experiences from a warm "Kia Ora" on arrival to a genuine "Haere rā" on departure. You'll embody our service philosophy by remembering our guests, finding opportunities to delight and confidently sharing the stories of our hotel, neighbourhood and Aotearoa.

What You'll Do

• Deliver warm, professional and personalised guest service at every interaction.
• Be a knowledgeable ambassador for The Hotel Britomart, kingi and the Britomart precinct.
• Manage check-ins, check-outs, reservations and guest enquiries efficiently.
• Support valet parking, luggage assistance and guest requests.
• Process mail, messages and deliveries accurately.
• Contribute to exceptional guest satisfaction, NPS and Hotel performance ratings.
• Work collaboratively across departments and cross-train in Night Audit as required.

About You

You'll be someone who naturally enjoys making people feel welcome and takes pride in creating memorable experiences.

You'll also bring:

• A genuine passion for hospitality.
• A warm, engaging and confident communication style.
• Strong attention to detail and a proactive approach.
• Alignment with our values: Bring Your Best Self, Share Our Neighbourhood, Think to Care, Care to Think , Show You Know.
• Previous experience in a 4 or 5-star hotel or similar premium hospitality environment (preferred).
• Experience with Opera or Protel (advantageous).
• A full New Zealand driver's licence.
• Valid New Zealand working rights.

Why Join Us

At The Hotel Britomart you'll be part of a team that sets the benchmark for luxury hospitality in New Zealand.

We offer:

• The opportunity to work in one of New Zealand's most awarded hotels.
• Complimentary overnight stay with breakfast after six months.
• Team member discounts on accommodation, food and beverage.
• International hotel discounts through our global network.
• Free staff meals on shift, uniform and dry cleaning.
• Paid volunteer leave and recognition programmes.
• Genuine learning and career development opportunities.

Our Culture

At The Hotel Britomart, service is personal. Guided by our philosophies of Remember Me, Opportunities to Delight, The Gift of Storytelling and Celebrate Aotearoa, every interaction is an opportunity to create meaningful connections and lasting memories.

Apply Now

If you enjoy creating memorable guest experiences and to build your career with one of New Zealand's most celebrated hotels and be part of a team recognised for excellence in hospitality, we'd love to hear from you.