Guest Services Agent

Guest Services Agent / Front Office Receptionist – Casual

Quest Campbelltown | Campbelltown, Sydney NSW

About Us

Quest Campbelltown is part of Quest Apartment Hotels, one of Australasia’s leading apartment hotel brands.

We welcome corporate, long-stay, group and leisure guests and pride ourselves on friendly, professional service.

We are looking for a reliable and enthusiastic Guest Services Agent / Front Office Receptionist to join our team on a casual basis.

The Role

You will assist with all areas of Front Office, including:

• Guest check-in and check-out
• Phone, email and accommodation enquiries
• Reservations, payments and guest accounts
• Promoting accommodation and hotel services
• Guest requests, feedback and complaint handling
• Front Office administration
• Working closely with Housekeeping and other departments
• Supporting the smooth and safe operation of the hotel

About You

You will ideally have:

• A genuine passion for customer service
• Friendly and professional communication skills
• Strong attention to detail
• Good time management and organisation
• Reliability and flexibility
• Confidence working independently and in a team
• Good computer and administration skills
• Professional personal presentation

Previous hotel reception or reservation system experience is highly regarded, but strong customer service experience in hospitality, retail, travel or tourism will also be considered.

Availability

You must be available for a rotating roster including:

• Weekdays
• Weekends
• Public holidays
• Morning and afternoon/evening shifts

You must have the legal right to work in Australia.

What We Offer

• Friendly and supportive team
• Training and development
• Career growth opportunities
• Quest corporate uniform
• Staff, family and friends accommodation rates across Quest properties

Pay: $34.96 per hour

Expected hours: 15.0 – 22.5 per week

Work Location: In person