Guest Services Agent

Guest Services Agent

Department: Guest Services

Schedule: As operations require, including evenings, weekends, and statutory holidays

About the Role

As a Guest Services Agent at Pacific Sands, you’re often the first and last point of contact for our guests—and the person who makes their stay unforgettable. From warm welcomes at check-in to thoughtful assistance throughout their visit, you’ll play a key role in creating a seamless and memorable experience. This role is perfect for someone who is personable, organized, and thrives in a dynamic, guest-focused environment.

What You’ll Do

• Provide 5-star service by greeting guests with warmth and professionalism
• Build relationships with guests to create personalized experiences
• Answer phone calls and emails promptly and courteously
• Assist with reservations and bookings
• Accurately process payments and charges
• Report maintenance concerns or room deficiencies promptly
• Stay up to date on local attractions, events, and resort offerings to assist guests
• Maintain a polished and professional front desk and lobby area
• Coordinate shopping runs and restocking of provisions as needed
• Work closely with other departments to ensure smooth guest experiences
• Follow safety guidelines and be familiar with emergency procedures
• Take on other guest service projects as required

What We’re Looking For

• A passion for guest service with strong communication and organizational skills
• Ability to multitask in a fast-paced setting while maintaining quality service
• Flexible, reliable, and able to work independently and with a team
• Professional appearance and demeanor
• Proficiency in English, both spoken and written
• Previous guest or customer service experience required (hospitality experience an asset)
• Physically able to lift moderate weight and stand for extended periods

Why You’ll Love Working Here

• Spacious, subsidized staff accommodation available
• $300 Lifestyle Spending Account (after 90-day probation)
• 100% Employer-Paid Extended Health & Dental + EAP + $500 HSA (after 1 year)
• $1000 annually RRSP plan (after 2 years)
• $200 uniform allowance annually
• Personal Day on Anniversary
• Tip Pooling
• Monthly meal days & seasonal team events
• Free Stay at the Resort Program after 6 months
• Weekly, monthly, and yearly recognition programs
• Opportunities for growth and development
• A supportive, energetic team that makes every day enjoyable!

If you enjoy meeting new people, problem-solving on the fly, and being part of a team that delivers unforgettable guest experiences, this could be the role for you!