Guest Services Agent

Lough Eske Castle have the opportunity for a Guest Services Agent to join our Front Office team. The role will have the responsibility for the accurate, courteous and efficient check in/check out of hotel guests. Processes all payments according to established hotel requirements. Provides information to any guest or visitor inquiry. Responsible for inputting accurate reservations, answering all calls at the front desk and alerting hotel staff of VIP arrivals.

Responsibilities

• Greeting guests upon arrival and making them feel welcome.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and answering telephone calls.
• Delivering mail and messages.
• Processing guest payments.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

Requirements

· An education or training in the hospitality industry is preferred.

· Previous experience as a Front Office Receptionist.

· Knowledge of Opera booking system is preferred.

· Customer service experience in a hotel is essential.

Skills

Guest Assistance, Front Desk, Reception Management

Job Types: Full-time, Part-time

Benefits:

• Company events
• Employee discount
• Food allowance
• On-site parking

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person