Guest Services Agent

At Grand Millennium Auckland, we go further together! As part of Millennium Hotels and Resorts, we create exceptional guest experiences through professionalism, passion, and teamwork. Situated in Auckland’s vibrant entertainment district, our premium hotel offers more than a job: enjoy great benefits, a high-performing team, and true career growth. Bring your energy and uncover A Thousand Ways of Happiness with us.

In this role, you will be the first point of contact for our guests, ensuring a warm and efficient welcome from check-in through to departure. You will be responsible for delivering consistent, professional service, while also identifying opportunities to enhance the guest experience through upselling, accurate reservations, and seamless communication.

Key responsibilities

• Efficiently manage guest arrivals and departures, ensuring accuracy and professionalism
• Provide attentive, friendly service to all guests and respond promptly to enquiries
• Manage phone calls, emails, and reservation requests with accuracy and efficiency
• Complete cashiering functions, including billing, payments, and daily balancing
• Promote and upsell hotel facilities, restaurant services, and local attractions
• Resolve guest requests or concerns in a timely and professional manner

What we're looking for:

• Someone who thrives in a customer-facing role and enjoys working within a dynamic team environment
• Previous experience in hotel front office or hospitality (preferred)
• Strong communication and interpersonal skills
• Confidence with multitasking and using property management systems (PMS)
• A professional, approachable, and guest-focused manner
• Flexibility to work rotational AM and PM shifts, which will include weekends and public holidays

Why join us:

• Opportunities for career development and training
• Discounted accommodation and food and beverage rates across NZ and globally
• Staff meals on duty, uniform provided (including laundry services available)
• Supportive leadership and a positive team culture

This is a full-time 40-hour per week position. Pay range of $24 to $29 per hour, depending on experience.

If you are committed to delivering exceptional guest service and looking for the next step in your hospitality career, we would love to hear from you!