Guest Services Agent

Guest Services Agent

Guest Services Agent

Fripp Island Golf & Beach Resort

Opportunity Overview

Job Title/Position

Company

Location

Fripp Island, SC

Position Type

Full Time

Remote Type

Onsite

Welcome to Fripp Island - A Coastal Paradise.

Fripp Island Golf & Beach Resort is located on Fripp Island, South Carolina, a 3500-acre private island located at the end of U.S. Highway 21 South. It is the last inhabited island in a chain of islands leading from historic Beaufort to the Atlantic Ocean. During the summer, we are in full swing with Resort guests checking in and out every week. In the offseason, we see golf groups, many weddings, and winter renters.

Job Description

About the Role

The primary purpose of this position is to ensure guests have a great experience. Guest Service Agents interact with members and guests in a courteous and effective way while promoting resort facilities. Perform related duties as required to meet or exceed members’ and guests’ expectations. He or she must demonstrate excellent communication, organizational and customer services skills. The position is full-time, year around and includes nights, weekends and holidays.

Key Responsibilities

• Act as a point of contact for guest information.
• Courteously and effectively take rooms and amenity reservations while promoting resort facilities.
• Actively listen and appropriately respond to guests & members’ inquiries and complaints, always remaining composed and courteous showing genuine empathy and sincerity.
• Verify members and guests’ information and amenity cards.
• Collect payment for all reservations and rentals.
• Maintain the cleanliness of the area daily.
• Answer phones and take messages in a polite and courteous manner, following up in a timely fashion.
• Notify the corresponding department when issues arise that may affect them, members, or guests.
• Open and close the Guest Services department facility and prepare all necessary reports.
• Complete various administrative and other duties as assigned or as necessary.
• Follow established policies and procedures by monitoring and ensuring compliance with organizational standards and operational processes.
• Communicate and cooperate with all levels of management and staff, vendors, and owners in a professional, courteous manner with a team-work attitude.
• Practice proper safety techniques in accordance with resort, property, and departmental policies, procedures, and standards.

Additional Information

At Fripp Island Golf & Beach Resort, we’re committed to sharing the simple, seaside, serenity of this special island with our guests and members. We believe that it takes passionate people to bring our vision to life.

Requirements

To be considered, applicants must demonstrate they meet the following requirements:

• Excellent verbal and written communication skills.
• Aptitude in Microsoft Office programs and general computer use required.
• Customer service, hospitality, or sales experience recommended.
• Ability to work a flexible schedule that will include evenings, weekends, and holidays.
• Able to effectively read, write and speak English.
• High School Diploma or GED required.
• Reliable transportation and a valid driver’s license.
• This position requires the ability to sit and/or stand for prolonged periods of time without a break;
• Must be able to lift 25 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements, and squeezing and overhead reaching.

Benefits

Working at Beaufort’s premier island destination, you can enjoy benefits including:

• Health Insurance
• Paid Time Off (PTO)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Access to Resort Amenities
• Food and Merchandise Discounts
• Beach Access
• Employee Referral Program
• Paid Holidays
• 401(k)

Ready to join the Fripp Island team?