Guest Services Agent - Hotel Reception

Quest Notting Hill has an exciting opportunity available for a passionate, customer service driven hospitality professional to join our vibrant and friendly Front Office team as a Guest Services Agent.

Ideally you will have experience in a Guest Services or Hotel Reception role . Working for Quest Notting Hill will expose you to all aspects of the business including Guest Services, Operations, Sales, Marketing, Yield Management and General Administration.

The Role:
You will be responsible for all areas of Front Office Reception tasks including but not limited to:

• Servicing the queries and needs of our in house guests
• Responding to accommodation enquiries & processing reservations
• Welcoming guests to the property and performing check-ins & check-out procedures
• Maintaining accurate guest accounts & guest history
• Delivering a high level of professional customer service
• Ensuring all aspects of front office/reception run smoothly
• Promoting the business to achieve sales targets
• Opening Reception (AM Shift) and Closing Reception (PM Shift)
• General day to day office and administrative duties.

We are searching for an individual who:

• Has experience within the accommodation industry and understands hotel reservation systems
• Demonstrates the ability to multi task in a fast paced work environment.
• Is comfortable in a service environment and has face to face customer service experience.
• Has exceptional communication (written and oral) and sound I.T skills (Microsoft products).
• Has a friendly personality with ambition to succeed and a passion for the hospitality industry.
• Is enthusiastic and reliable with a professional work ethic.
• Is willing to work alone as well as part of a small team.
• Has independent transport. (car parking provided)
• Displays a passion for excellent customer service.

This is a full time requiring applicants to have the flexibility to work rostered shifts including days, nights, weekends and public holidays. In addition, applicants must be immaculately presented (uniform provided).

The role provides the opportunity to progress your career further within the wider Quest Apartment Hotels Group with access to extensive training and development courses.

If you believe you possess the required skills and attitude to be successful in this role then we would love to hear from you!