Guest Services Agent - Receptionist

We are seeking an exceptional and professional Guest Services Agent / Receptionist to join our team. The successful candidate will ensure an excellent guest experience from check-in to check-out, maintaining hotel standards, and delivering outstanding customer service.

Key Responsibilities:

• Greet and welcome guests, manage check-ins, check-outs, and guest requests efficiently and courteously.
• Accurately handle reservations, billing, and guest accounts while maintaining confidentiality.
• Manage phone and email enquiries, providing professional assistance and information.
• Promote hotel facilities, activities, and services to maximise guest satisfaction and revenue.
• Ensure compliance with health, safety, and security standards, including cash handling, key control, and fire procedures.
• Maintain accuracy of front office systems, guest data, and internal reporting.
• Support department and hotel management in operational and administrative tasks.
• This role is not sponsored you required valid work visa in New Zealand to apply

Requirements:

• Experience working in a hotel, motel, or similar reception/front office role ill be advantageous.

• Skills & Competencies:

  • Excellent customer service and communication skills.
  • Proficiency with hotel management and reservations systems.
  • Strong attention to detail and organisational skills.
  • Ability to handle cash, credit transactions, and confidential information responsibly.

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms washed and laundered daily.
• Incredible Accor Heartist Benefits- including discounted Food & Beverage + Accommodation Worldwide
• Access to our Employee Assistance Program
• Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street
• Full Time - Permanent 30 hours week
• Flexibility to work shifts , weekends and public holidays.
• Apply with CV and cover Letter
• Shared staff accommodation available