Guest Services Assistant

Coronet Ridge Resort offers boutique hotel accommodation located at 146 Arthurs Point Road, Arthurs Point, Queenstown, New Zealand. The closest hotel to the stunning Coronet Peak Ski Area, within easy reach of central Queenstown, this property will allow you to experience this destination in a unique and unforgettable way.

Perched high above the picturesque Shotover River, with sweeping views of the surrounding mountain ranges, our boutique hotel is a spectacular gem. Our secluded location offers you peace and tranquility to relax during your stay, while also allowing you to enjoy the buzz of central Queenstown – just a 7 minute drive away.

All rooms are spacious and have either garden or river views with an outdoor patio or balcony. The Restaurant and Bar is open for breakfast and evening dining each day.

We are currently seeking an exceptional Guest Services Assistant to join our front office/reception team at Coronet Ridge Resort. This is a full time permanent position.

As a GSA you will have strong interpersonal skills and must work well in a team environment, have the ability to work well under pressure, and an eye for detail. Excellent communication skills, excellent computer skills, spelling and grammar.

Responsibilities:

• Greeting guests with a friendly and welcoming attitude upon arrival.
• Checking guests in and out efficiently, processing reservations, and handling payments accurately.
• Providing information about hotel amenities, local attractions, and services to enhance guests' experiences.
• Handling guest inquiries, requests, and concerns promptly and professionally.
• Maintaining an organized and clean reception area.
• Collaborating with other hotel departments to coordinate guest services.
• Assisting with administrative tasks, such as filing, record-keeping, and preparing reports.
• Ensuring the security and confidentiality of guest information.
• Handling emergencies and guest issues calmly and effectively.
• Assisting with guest luggage and porter duties.

Experience:

• Previous experience in similar role (GSA, Receptionist)

• Determination to exceed customer expectation.

• Exceptional attention to detail

• High level of resourcefulness

• Immaculate grooming and presentation

• Honest and work well in a team environment.

• Excellent English.

• Passion for the hospitality sector

You must hold working rights in New Zealand or have a valid working visa.

If you are someone with a passion for creating memorable experiences, someone who can deliver excellence and elevate every guest moment, and are excited to be part of something new and exceptional, we’d love to hear from you.

Please get in touch at [email protected].