Guest Services Assistant Manager

Company Description The Health Museum is an interactive health science center, a Smithsonian Affiliate, and a member of the Texas Medical Center, offering immersive educational experiences for visitors of all ages. Exhibits such as the Amazing Body Gallery allow guests to explore the human body through interactive modules, Discovery Carts, and large-scale organ models. The bilingual DeBakey Cell Lab provides hands-on opportunities to conduct real experiments using authentic lab equipment, guided by multimedia prompts. The McGovern Theater hosts educational films, lectures, dissections, and seminars, while traveling exhibits in the Sue Trammell Whitfield Gallery deliver dynamic, ever-changing health content. Drawing on Texas Medical Center resources and expert education staff, The Health Museum creates engaging programming that makes health and medical science accessible, fun, and impactful.

Role Description The Guest Services Assistant Manager is a full-time, on-site role based in Greater Houston, responsible for supporting daily front-of-house operations and ensuring an excellent visitor experience. This role assists in supervising guest services staff, including reception, ticketing, and admissions, and helps manage scheduling, training, and performance feedback. The Guest Services Assistant Manager oversees customer service standards, resolves escalated visitor concerns, and ensures that guests receive friendly, informative assistance throughout their visit. Typical duties include coordinating lobby and gallery coverage, monitoring visitor flow, supporting special events and school groups, and maintaining accurate records for attendance and sales. The role collaborates with other departments to communicate visitor needs, uphold safety and accessibility guidelines, and contribute to a welcoming, inclusive museum environment.

Qualifications

• Supervisory Skills, including experience leading front-line staff, assigning duties, and supporting performance and training.
• Customer Service and Customer Satisfaction skills, with a focus on creating positive guest experiences, resolving concerns, and maintaining service standards.
• Communication skills, including clear verbal and written communication with guests, staff members, and external partners.
• Receptionist Duties experience, such as managing admissions, handling phone and in-person inquiries, and operating point-of-sale or ticketing systems.
• Strong organizational and time-management abilities, with attention to detail in scheduling and recordkeeping.
• Comfort working in a fast-paced, public-facing environment and engaging respectfully with visitors of diverse backgrounds and ages.
• Experience in museums, attractions, hospitality, or education settings is preferred.
• High school diploma or equivalent required; additional education in hospitality, customer service, or related fields is a plus.