Guest Services Associate

The Best Western Plus Sports Complex is seeking a motivated, reliable, and welcoming Guest Service Agent to join our front desk team! As the face of our hotel, you will play a key role in creating exceptional experiences for our guests from arrival to departure.

If you thrive in a fast-paced environment, love interacting with people, and take pride in delivering top-tier customer service, we want to hear from you!

Essential Duties & Responsibilities

• Warm Guest Welcome: Greeting arriving, departing, and in-house guests with a friendly, professional demeanor and ensuring a smooth check-in/check-out process.
• Reservations & Inquiries: Take accurate room reservations, answer phone calls, and respond to guest inquiries promptly and professionally.
• Guest Experience & Support: Serve as a knowledgeable local guide by providing advice on transportation, local restaurants, and sports complex events. Explain all hotel amenities clearly at check-in.
• Special Requests & VIPs: Monitor, log, and fulfill special guest requests, VIP preferences, messages, packages, and mail in a timely manner.
• System & Payment Processing: Efficiently operate the front desk computer system to process guest payments, post charges, and manage bookings accurately.
• Promotions & Rate Knowledge: Stay informed on current rate packages, hotel promotions, group bookings, and restricted/blackout dates.
• Shift Operations: Complete all assigned tasks on the shift checklist in a timely and efficient manner while adhering to brand standards and company policies.
• Perform other duties as assigned by management.

How to Apply

Ready to join our team?

• Email: Submit your resume in response to this posting.
• In-Person: Stop by the front desk at the Best Western Plus Sports Complex to fill out an application!

Qualifications & Requirements

• Previous experience in customer service, hospitality, or front desk operations preferred (hotel experience is a plus!).
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency with computers and property management systems (PMS).
• Ability to multitask, stay organized, and handle guest requests with grace under pressure.
• Flexibility to work various shifts, including weekends and holidays.