Guest Services Associate

RESPONSIBILITIES

• Engage all guests with an upbeat can-do attitude

• Responsible for completing daily shift reports.

• Introduce property services and amenities to new arrivals and follow up with a warm call once the guest has settled into their suite.

• Creating and maintaining reservations in the system.

• Auditing reservations to ensure reservation accuracy and all residents’ requests are in order to their arrival.

• Answering outside phone calls and directing the appropriate department

• Promoting and selling the AKA brand to potential residents.

• Call, confirm and customize all resident reservation requests to exceed guest expectations during their stay

• Follow up with guests on housekeeping and/or maintenance requests once they have been completed

• Assist guests whenever possible (i.e. making dinner reservations, contacting car service/taxi, etc.)

• Perform other duties as assigned, requested or deemed necessary by management

• Responsible for assisting in the onboarding and training of new hires

• Monitor office supplies and assist with placing orders

• Review all incoming VIPs for the next three days and ensure they are set up appropriately

• Act as point of contact during emergency situations

• Audit no-show and cancellation penalties to ensure they are being posted and collected where warranted

• Ensure shift checklists are being completed and are updated as new tasks evolve

• Review Nor1 activity and ensure all e-standby upgrades are being actioned and all CM activity has a user assigned

Desired Skills:

• Minimum of one year of Guest Service experience preferred.

• Demonstrated strong guest service skills.

• Demonstrated energetic, self-motivating and a “can do” positive attitude.

• Proficiency in English (written and oral).

Required Qualifications:

• High school degree or equivalent.

• Ability to be flexible with work schedule including nights, weekends and holidays.

• Meticulous attention to detail

Physical Requirements:

• Must be able to lift up to 15 lbs.

• Sits, stands, bends, stretches, lift items and moves intermittently during working hours.

• Able to constantly monitor and walk the area throughout their shift

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.