Guest Services Associate

We’re looking for a Guest Services Associate in Cincinnati who enjoys putting people at ease and can make those first few minutes feel welcoming and well organized.

You’ll be the person guests meet when they come into our office. Your role is to greet them, find out whom they are visiting and make sure they get to the right place. You’ll also help the team prepare for expected arrivals and handle the small changes that happen during a busy day, such as an early guest or a meeting that has moved.

The first few minutes matter

You’ll check the day’s visitor schedule, welcome people as they arrive and let their host know they are here. If someone needs to wait, you’ll show them where to sit and keep them informed. A calm explanation is often all it takes to help someone feel comfortable, particularly when they are visiting an unfamiliar office.

Some guests will be in a hurry; others will want to ask a question. We’re looking for someone who can read the situation, be approachable and stay professional. You should feel comfortable asking a colleague for help when a request goes beyond what you can answer at the front desk.

Keeping the welcome running smoothly

• Keep arrival details and visitor records accurate.
• Check that meeting spaces are ready for scheduled guests.
• Answer the front desk phone and direct calls to the right person.
• Pass along messages promptly and discreetly.
• Notice when a visitor is waiting for an update and follow it through.

This is a full-time, on-site position with a proposed weekday schedule. Most of your work will be face-to-face, so reliable attendance and clear handovers matter. You’ll be part of a team with its own work to get through, and a well-run welcome helps everyone start meetings on time.

You do not need a particular degree or a long list of hospitality experience. We would like to see good judgment, clear communication and the ability to stay composed when several people need your attention. If you have made someone feel welcome, solved a practical problem or kept a shared space running well, tell us about it.

If you enjoy looking after people while keeping the details in order, we’d welcome your application.

Pay: From $17.00 per hour

Expected hours: No less than 38.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person