Guest Services Associate

IMMEDIATE OPENING — APPLY TODAY!

Guest Services Associate

Putnam Museum & Science Center | Davenport, Iowa

Reports to: Guest Services Manager
Schedule: Full-time, 37.5 hours per week
Starting Pay: $13.00 per hour
Application Deadline: November 1, 2026

**Be the Face of the Putnam.**At the Putnam Museum & Science Center, every great experience begins with a great welcome.

We’re looking for an enthusiastic, people-oriented Guest Services Associate who understands the power of a first impression. As one of the first people guests encounter when they visit or call the Putnam, you are more than a point of contact, you are an ambassador for our museum, our mission, and the experiences that bring our community together.

The ideal candidate is approachable, professional, and committed to creating a welcoming environment for all guests. You enjoy engaging with people of all ages, anticipating their needs, answering questions, and helping make each visit a memorable experience. You bring a positive attitude to your work, take pride in delivering exceptional customer service, and recognize that every interaction contributes to how guests experience the Putnam.

This is a dynamic, hands-on position that offers cross-training throughout the Guest Services Department, including admissions, retail, concessions, and theater hosting. We’re looking for someone who thrives in a guest-facing environment, enjoys variety, and is ready to contribute to a team dedicated to making every visit engaging, enjoyable, and memorable.

If you love working with people, creating positive experiences, and representing an organization that inspires curiosity and discovery, we want to meet you!

What You'll Do

Create an Outstanding First Impression

• Welcome every guest with warmth, enthusiasm, and professionalism, setting a positive tone from the moment they arrive.
• Serve as a friendly, knowledgeable ambassador for the Putnam, helping guests feel comfortable, informed, and excited about their visit.
• Listen actively, anticipate guest needs, answer questions, and respond to concerns with patience and a solutions-oriented attitude.
• Provide exceptional service in person and over the phone, ensuring every interaction reflects positively on the Putnam.

Connect Guests to the Putnam Experience

• Develop and maintain a strong working knowledge of the Putnam’s exhibits, Science Center, films, programs, events, policies, and services.
• Help guests discover the full range of experiences available and make recommendations that enhance their visit.
• Operate the ticketing system to sell admission, movie tickets, program registrations, and event tickets.
• Promote Putnam Membership and communicate its value to guests.
• Consistently meet or exceed established sales goals through positive guest engagement and thoughtful recommendations.

Support a Variety of Guest Services

• Crosstrain in all Guest Services areas, including admissions and ticketing, the museum store, concessions, and theater hosting.
• Deliver friendly, efficient service while maintaining accurate transactions and appropriate food service standards.
• Maintain clean, organized, and welcoming guest-facing spaces.
• Collaborate with colleagues and support team operations to ensure a seamless guest experience.

Help Keep Guests Safe and Informed

• Follow established Putnam policies, procedures, and service standards.
• Assist with directing guests, employees, and volunteers during emergency situations.
• Learn and follow emergency response procedures to help maintain a safe environment for visitors and staff.
• Demonstrate flexibility and a team-first attitude by working a schedule that meets the needs of the organization.

What We're Looking For

We’re looking for someone whose approach to customer service helps every guest feel welcome, valued, and glad they chose to visit the Putnam.

The ideal candidate will bring:

• A welcoming, guest-focused approach. You enjoy interacting with people, engaging in conversation, and helping guests feel comfortable and valued.
• Exceptional customer service skills. You are attentive, patient, responsive, and committed to creating positive experiences.
• Strong communication skills. You communicate clearly, listen well, and interact professionally with guests, colleagues, and community members.
• Confidence in a guest-facing role. You are comfortable greeting visitors, answering questions, making recommendations, and representing the Putnam.
• A positive, proactive approach. You take initiative, look for opportunities to assist guests and colleagues, and approach challenges with a solutions-oriented mindset.
• A sales-minded approach. You are comfortable recommending memberships, programs, events, and merchandise in ways that benefit the guest and support the Putnam.
• Dependability and organization. You manage multiple priorities, follow through on responsibilities, and work efficiently in a busy environment.
• Flexibility and teamwork. You are willing to learn multiple roles, adapt to changing needs, and support your teammates.
• A commitment to safety. You follow procedures, use good judgment, and help ensure a positive and safe experience for everyone.

Previous experience in customer service, hospitality, retail, food service, or another public-facing position is valuable. Most importantly, we want someone who genuinely enjoys working with people and understands that excellent service is at the heart of a great guest experience.

Why the Putnam?

The Putnam Museum & Science Center inspires curiosity, discovery, and lifelong learning through engaging exhibits, science experiences, films, programs, and community connections.

As a Guest Services Associate, you play an important role in bringing that mission to life. You help families begin an adventure, visitors discover something new, and guests feel connected to an organization that serves our community.

Your welcome matters. Your attitude matters. Your impact matters.

How to Apply

Please email your cover letter and résumé to [email protected] by November 1, 2026.

The Putnam Museum & Science Center is an equal opportunity employer.

This job description describes the general nature and level of work performed in this position and is not intended to be an exhaustive list of all responsibilities, duties, and qualifications.

Pay: From $13.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off

Work Location: In person