Guest Services Associate

Sugar Mountain Resort is looking for a dependable and customer-focused Guest Services Associate to help visitors enjoy a smooth and welcoming experience throughout their time at the resort. This role is ideal for someone who enjoys working with people, can stay organized during busy periods, and takes pride in providing helpful service.

The Guest Services Associate will assist guests with general questions, provide information about resort facilities and activities, and help resolve routine concerns. The position involves regular interaction with visitors and coordination with other resort staff to keep daily operations running efficiently.

Responsibilities

• Welcome guests and provide friendly, professional assistance.
• Answer questions about resort amenities, operating procedures, and available activities.
• Help visitors navigate check-in procedures and locate relevant service areas.
• Respond to guest concerns and refer more complex issues to the appropriate supervisor.
• Maintain accurate records and assist with basic administrative tasks.
• Keep guest service areas neat, organized, and presentable.
• Communicate with team members to address visitor needs promptly.
• Follow resort policies and established customer service procedures.

Qualifications

• Strong communication and interpersonal skills.
• A reliable, professional, and service-oriented attitude.
• Ability to manage multiple requests in a busy environment.
• Good organizational skills and attention to detail.
• Willingness to work as part of a team.
• Previous experience in customer service, hospitality, or tourism is preferred but not required.
• Availability to work weekends, holidays, or varying shifts as needed.

Pay: $22.70 - $27.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person