Guest Services Associate

Guest Service Associate

Responsible for delivering exceptional guest experiences across multiple restaurant outlets, ensuring high standards of hospitality, service quality, and guest satisfaction. Worked closely with service teams, kitchen staff, and management to maintain smooth restaurant operations and provide a welcoming, seamless dining experience.

Key Responsibilities:

* Welcomed guests, managed seating arrangements, and ensured a smooth and personalised dining experience.

* Assisted with reservations, guest inquiries, special requests, and complaint resolution.

* Coordinated with kitchen and service teams to ensure timely food delivery and efficient table management.

* Maintained service standards, restaurant presentation, and hospitality protocols across multiple outlets.

* Supported daily restaurant operations, including opening and closing procedures, guest feedback, and service coordination.

* Handled guest concerns professionally, ensuring prompt resolution and high customer satisfaction.

* Collaborated with management and cross-functional teams to improve service efficiency and the overall guest experience.

* Adapted to different restaurant concepts, service styles, and operational requirements across multiple outlets.

Core Skills: Guest Relations | Hospitality Operations | Multi-Outlet Coordination | Customer Service | Complaint Resolution | Restaurant Operations | Team Collaboration | Reservation Management | Guest Satisfaction