Guest Services Associate/Front-Desk Associate

• Greet and assist patients and visitors; provide directions and initial guidance.
• Respond to inquiries regarding hospital services, schedules, and procedures.
• Guide patients to appropriate departments; assist elderly, PWDs, and patients with limited mobility.
• Maintain orderly flow in registration and service areas; implement crowd control during peak periods.
• Assist with admissions, discharge, and internal transport; ensure patient safety and comfort.
• Receive, document, and escalate concerns; support resolution to maintain satisfaction.
• Liaise between patients, visitors, and hospital units; communicate urgent requests or incidents promptly.
• Adhere to hospital policies, safety protocols, and confidentiality requirements.
• Maintain accurate logs; provide regular performance and service reports.
• Demonstrate empathy, professionalism, and patient-focused service; participate in ongoing training.

Qualifications:

• Bachelor’s degree in any course
• Experience in customer service, front desk, healthcare support, medical clinics, or patient support is a plus
• Must be willing to work on shifting schedules, weekends, or holidays if required
• Must be residing near/within Muntinlupa City
• Comfortable interacting with patients and handling sensitive information confidentially
• Proficient in Microsoft Office, email, and data entry systems
• Ability to multitask and manage appointments, inquiries, and records accurately
• Professional appearance and positive attitude

Benefits include:

• HMO
• Group Life Insurance
• Rice Allowance