Guest Services

About This Job:

As a Guest Receptionist, you are the first point of contact for our company. You represent our brand and set the tone for every visitor's experience. This role is vital in ensuring a welcoming, efficient, and professional environment for guests and employees alike. You manage the front desk, handle inquiries, and provide administrative support, contributing directly to our company's image and operational effectiveness.

Job Duties and Responsibilities:

• Greets and welcomes guests in a professional and friendly manner.
• Manages the reception area, ensuring it is clean, organized, and presentable.
• Answers and directs phone calls, takes messages, and provides information.
• Receives and distributes mail, packages, and deliveries.
• Schedules appointments and manages meeting room bookings.
• Provides administrative support such as data entry, filing, and photocopying.
• Assists with travel arrangements and expense reports as needed.
• Maintains visitor logs and issues security badges.
• Handles inquiries and resolves issues, escalating when necessary.
• Supports other departments with administrative tasks as required.

Required Qualifications:

Education:

• High school diploma or equivalent required.
• Associate's degree in a related field preferred.

Experience:

• Minimum of 1 year of experience in a receptionist or administrative role.
• Experience with multi-line phone systems and office equipment.

Knowledge/Skills:

• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time-management skills.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Knowledge of basic office procedures.
• Ability to maintain confidentiality.

Preferred Qualifications:

• Experience with customer service software.
• Bilingual in English and another language.

Physical Requirements/Work Conditions:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds.
• Work is performed in a standard office environment.