Guest Services

Capitol City Rehab and Healthcare in Washington, DC is hiring for a Full Time Guest Services position!

JOB OVERVIEW : The Guest Services team member provides the initial introduction to our facility. The ideal candidate will possess exceptional customer service skills, professionalism, energy, great team player, excellent communication, and writing skills. This position will also require the ability to handle resident concerns/complaints.

Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• Cordially and professionally greet and direct residents, visitors, callers, and staff.
• Become acquainted with staff members and their functions in order to properly route calls.
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Cooperate with other departments to facilitate communications and notification of immediate needs.
• Ability to follow procedures for medical emergencies and urgent matters.

QUALIFICATIONS : Guest Services candidate will have exceptional customer services/sales experience. Minimum requirement of a high school diploma.

We are offering the following:

Medical, Dental, Vision Benefits

AFLAC

401K Match

Tuition Reimbursement

PTO

SOFI Wellness

Opportunity for advancement