Guest Services

Join us at the Josie!

Experience the true soul exhilaration of living for today at The Josie, part of Marriott’s esteemed Autograph Collection. Proudly named as one of Canada’s Best Ski Hotels, the Josie offers mountains of amenities, including outdoor cedar saunas, ski valet, modern fitness and spa facilities.

This modern, architecturally unique, 106-room boutique hotel boasts true ski-in, ski-out access at the base of Red Mountain Resort. Offering stylishly appointed guestrooms, studio suites, and one-bedroom suites, the Josie is the premier choice for families, powder chasers, and group getaways seeking exceptional service combined with boutique charm.

As one of Rossland’s most loved hotels, we offer a unique workplace that is grounded in our service culture and commitment to excellence. However our guests plan to spend their day, they most definitely will experience the welcome of small-town charm and authentic mountain culture as we show them how to live, like local legends do!

We are presently searching for Front Desk and Guest Service team members to join our team of hospitality professionals for the upcoming ski season!

Overview

Join our dynamic Front Office department, where your enthusiasm and hospitality skills will create memorable experiences for every guest. We are presently searching for a variety of roles (permanent, seasonal, full time and part time) as we head towards our annual ski season!

The Front Office Team is vital in delivering exceptional customer service, managing front desk operations, providing Guest Service assistance, and ensuring a welcoming and friendly environment. Whether you’re multilingual or bilingual, your ability to communicate effectively across diverse guest profiles will be highly valued. This is an exciting opportunity to develop your hospitality expertise while making a positive impact on our guests’ stay.

Available roles:

• Front Desk Supervisor - $24 per hour
• Front Desk Agent - $20 per hour
• Guest Services Agent - $21 per hour

BENEFITS & PERKS

Our team members enjoy the following benefits:

• A comprehensive health & dental benefits plan for eligible employees & their family
• Opportunities to grow their career with us
• A multi-cultural workplace featuring camaraderie, connection, and fun!
• Ski-passes to enjoy Red Mountain, for eligible employees!
• Employee travel discounts at Marriott hotels globally for you & your family members
• Employee travel discounts at our Crescent managed properties in North America

FRONT OFFICE RESPONSIBLITIES

• Greet and assist guests with a warm, professional attitude
• Responding to guest inquiries via telephone and email.
• Check guests in and out, verifying reservations and processing payments accurately
• Provide detailed information about hotel services, amenities, and local attractions
• Handle any guest concerns or complaints promptly
• Follow policies and procedures associated with your role
• Assist guests with their skis, snowboards and luggage
• Assist with guest arrivals and departures

EXPERIENCE:

• Previous experience in hotel front desk or guest services roles preferred but not required; training provided for motivated candidates
• Strong customer service skills with a friendly, energetic approach to guest interactions
• A variety of languages are highly desirable to serve our diverse clientele effectively
• Familiarity with front desk software is advantageous
• Excellent communication skills and professionalism
• Previous experience in hotel operations or hospitality industry enhances your ability to excel in this role

This position is ideal for energetic individuals passionate about delivering outstanding guest experiences. Join us to be part of a vibrant team dedicated to creating welcoming environments where every guest feels valued! Join us at the Josie!

Pay: $20.00-$21.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Company events
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Paid time off

Application question(s):

• The Josie is unable to assist applicants obtain work authorization. Applicants must actively possess the legal right to work in Canada (Canadian Citizen, Permanent Resident, or Open Work Permit holder with active SIN number). Do you hold the legal right to work in Canada?
• The Josie is located at the base of Red Mountain in Rossland BC. Do you have reliable transportation to enable you to report to work on the Mountain?
• What Position are you interested in?
• Are you looking for Permanent or Seasonal (November to April) Work?
• Are you seeking Full Time (no restrictions on your availability) or Part Time work?

Work Location: In person