Guest Services Coordinator

Overview

We are seeking a Guest Service Coordinator to join our team at Barkwells, a dog-centric vacation resort in Mills River. The ideal candidate will have a passion for hospitality, excellent customer service skills, and the ability to create a welcoming environment for our guests.

Duties- Processes reservations through the online reservation system, Innkeepers

-Greet guests upon arrival and provide exceptional customer service throughout their stay

• Assist guests with check-in and check-out procedures
• Handle guest inquiries, requests, and concerns promptly and professionally
• Provide information about resort amenities, local attractions, and dining options
• Maintain a neat and organized front desk area
• Operate phone systems and assist with guest calls
• Collaborate with other staff to ensure guest satisfaction

Qualifications

• Previous experience in the hospitality industry is preferred
• Strong customer service skills with a friendly and positive attitude
• Excellent communication skills, both verbal and written

-Strong organizational skills

-Attention to details and ability to resolve customer issues with tact and diplomacy

• Strong computer proficiency and email communication skills

Pay: $17.00 - $19.50 per hour

Benefits:

• Paid time off

Work Location: In person