Guest Services Director

Job Overview

Responsible for:

• Ensuring each guest has an incredible experience at The Point
• Directs guest activities, special events, exclusive property buyouts, and setup for day to day activities.
• Follows up with guests throughout the day for thoughts and feedback.
• Manages all guest services agents and assists with managing housemen
• Provides anticipatory service to all guests.
• Takes initiative to come up with new guest activities.
• Arranges private dining locations for guests when necessary.
• Provides input, information, and helps arrange documents with our Public Relations team.
• Boating experience along with PV license
• Food and beverage management experience a plus

REPORTS TO: Assistant General Manager

Work Environment

Primarily Outdoors, with guests.

• Variable work environment, may relocate multiple times per day.

• Indoor and administrative work also required.

Key Relationships

Internal: Member of Senior Management Team, department heads, and Full Time / Seasonal Staff

External: Hotel Guests, Vendors, Estate Owners.

Essential Qualifications:

⬥ BS / B / A

⬥ Prior Management Experience

⬥ Excellent communication skills

⬥ Flexible working schedule

⬥ Reliable Transportation

Standard Specifications

This job description has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Vision insurance