Guest Services Executive (Reception)

Momentus Hotel Alexandra

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Singapore,

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Full Time, On site

Job Function

• To check grooming standards of all Front Office staff.
• To read entries in Communication Log Book and carry out instructions and tasks assigned for follow-up.
• To assign specific duties to Guest Services Officer and check Night Recapitulation for accuracy.
• To determine daily room requirements and ensure guest’s special requests are being checked, room blocked as per guest’s request with regard to room type, non-smoking, extra bed, etc.
• To take charge and ensure preparation work is done prior to groups check-in. To ensure group delegates bills are settled before leaving hotel.
• To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Managers.
• To ensure Guest Services Officers are stationed at reception counter at all times.
• To assist the Guest Services Manager to handle complaints of guests and to provide service recovery.
• To keep a high standard of cleanliness and smooth operation at the Front Office.
• To assist and guide subordinates when they are in difficulties and routine check on work process.
• To attend meetings and briefings conducted by Front Office Manager or Guest Services Manager.
• To ensure Guest Services Officer arranged all returned keycards neatly and equipment are in good order. To report on any defects/malfunction.
• To ensure all room keycards are in good condition and sufficiently stocked.
• To ensure there is sufficient weekly stock for Front Desk stationery supplies and to raise requisition stocks for replenishment when need arises.
• To conduct inventory of supplies on a weekly basis and check 3 days’ forecast and over-credit limits.
• To ensure there is no shortages in the cash float.
• To have sound knowledge of current situation and ensure proper communication are being handed over to next shift.
• To ensure procedures and policies on city ledger are followed and cashiers attached supporting documents to the city ledger.
• To plan weekly roster for Front Desk and obtain Front Office Manager’s approval.
• To promote sense of responsibilities, courtesy, cheerfulness and work harmony in Front Office.
• To brief and update Guest Services Officers on events and latest developments.
• To co-ordinate with Sales Department, Housekeeping Department, any other departments and Front Office staff to ensure hotel’s objective to provide the most efficient services to guests is achieved.
• Any other suitable tasks as and when assigned by Senior / Guest Services Manager.