Guest Services (Front Desk) Supervisor

Carrying on the Rancho de Los Caballeros tradition of 76 years of excellence in family Ranch experiences, our Guest Services Supervisor is a key driving force in our overall Guest’s satisfaction offering only the most fun-filled, professional, and engaging services available. A Guest Services Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

Are you ready to help create lifelong memories for our past and future Guests?

As a Guest Services Supervisor, you will oversee the Front Office activities between the Guest, the Ranch, and the various hotel departments. A Guest Services Supervisor is responsible for supervising the activities that create the first impressions for our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard

• Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system. Communicate pertinent shift information to the next shift and direct leader.

• Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures.

• Offer assistance to the individual needs and requests of all Guests and ensure Guest needs are responded to in a timely, professional and efficient manner.

• Ensure your shift team have a current knowledge of hotel products, services, and pricing,

• Advise your shift team of any groups, special events or VIP Guests in the hotel that day

• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork

• Maintain a positive, energized and engaging work environment.

• Check Guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with Guests. Conduct self in a friendly and attentive manner during all Guest encounters.

• Required to be knowledge, understanding, and adhere to Company Core Values and Mission Statement. Lead by example.

• Maximize sales revenues through suggestive up-selling and marketing program

• Manage Guest requests, inquiries, and complaints promptly, professionally and in a timely manner

• Operate a phone system in, at times, a fast-paced environment.

• Maintain the professional appearance of the Front Desk with a focus on exceeding expectations and Guest service

• Responsible for maintaining a safe and incident-free working environment. Adhere to all safety policies and procedures.

• Maintain a clean and safe working environment at all times

• Front Desk supervisory experience in a high-end hotel/resort preferred

• Strong business awareness and demonstration of sales/incentive capabilities

• Calm, organized work ethic with the ability to prioritize and meet deadlines

• Excellent supervisory, inter-personal, and communication skills

• A passion for delivering exceptional levels of high-end Guest Service

We offer the following to Full-Time Associates:

• Competitive hourly wage
• Automatic 15% gratuity based on room revenue/hours worked on top of hourly wage.
• One complimentary meal per shift
• Complimentary parking
• Associate benefits including medical, vision and dental insurance
• Opportunity to experience select Ranch activities on a complimentary basis
• Enjoy and upbeat and positive work environment
• Experience career development opportunities across The Ranch