Guest Services Host/ess

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

We are currently recruiting for the position of Guest Services Host/Hostess for Disney Cruise Line.

You will report to the Guest Services Manager

Responsibilities:

• Provide front desk / Guest services support for all Guests
• Answer main switchboard calls; appropriately route calls
• Facilitate Guest requests & assist in the delivery of Guest items to staterooms
• Provide Guest information and assistance as needed on Island Operation
• Maintain a cash float of at least $2,500.00 US; responsible for cash handling, currency
  exchange and balancing monies
• Take action and follow through on all Guest issues
• Assist Guests through application-based channels, via telephone and in person
• Responsible for computer work associated with Guest transactions
• Assist in any other areas of Guest Services, as required
• Provide internet support for Guests including personal one-on-one assistance, assisting with
  personal devices connecting to Wi-Fi and recording Guest internet issues
• Provide DCL App support for Guests including personal one-on-one assistance.

Required Basic Qualifications

• Minimum one year front desk/guest services experience in a high volume hotel / resort /
  cruise ship within the last 5 years

• Familiarity with front office computer software and proficiency in common software such as
  Microsoft Programs

• Comfortable with new technologies including smart phone applications and internet packages

• Excellent written and verbal communication skills, interpersonal skills

• Ability to work in a fast paced, multi-tasked environment

• Ability to deal with challenging situations and handle multiple situations simultaneously

• Multi-lingual preferred

Additional Information:

This is a shipboard role

You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of six ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy, Disney Wish and Disney Treasure – and Disney’s private paradises in the Bahamas - Castaway Cay and Lookout Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

Excellent Recruitment is the agency responsible for recruitment on behalf of Disney Cruise Line.