Guest Services Manager

About Us:

Bluewater Central is a premium 66-bedroom super-boutique co-living scheme housing working professionals only. We maintain exceptionally high standards, extensive communal facilities, and a safe, well-run environment. This is not a standard HMO - we expect professionalism, integrity, and hard work.

Requirements:

• Minimum 2 years' experience in HMO management, hotel supervision, supported living, or care home deputy management
• Clear Communication - This is our top priority
• Flexible availability - early mornings, evenings, weekends, 6–7 days on rotation
• Legal right to work in the UK - essential
• A determined creative person would fit perfectly into the team

You will be required to apply for an enhanced DBS which would be paid for by Bluewater Central.

Key Duties Include:

• Daily building safety & security checks across all 66 bedrooms and communal areas
• Fire safety compliance - daily checks, log books, alarm testing, evacuation procedures
• Resident management - inductions, behaviour expectations, conflict resolution
• CCTV monitoring, 24/7 emergency contact on rotation
• Maintenance Reporting - identifying issues, supervising contractors
• Stock control, supplier liaison, waste management
• Full compliance with Portsmouth City Council licensing & all legal requirements
• Supporting the Manager with rosters, staff supervision, and smooth daily operation
• Rigorous attention to detail

Benefits:

• £29,500/year - paid monthly
• Performance bonus - up to £2,000/year for zero incidents, full compliance, excellent feedback
• 28 days paid holiday
• Enhanced DBS paid by us
• Full reimbursement of all course costs when conditions met
• Real career progression - we promote from within

To Apply:

Send an email to [email protected] answering all of these questions plus have your CV attached to the email:

• Q1: "Tell me about a time you caught someone doing something wrong - what did you do, and what was the outcome?"
• Q2: "If you saw something unsafe and no one believed you, what would you do?"
• Q3: "Why do you want THIS job, not just ANY job?"
• Names, email and phone numbers of 2 previous employers

Closing Date: 21st September 2026

For any questions please email: [email protected]

Pay: £29,500.00 per year

Experience:

• management: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person