Guest Services Manager

About Kimpton Tsim Sha Tsui Hong Kong Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.

Why We’re Here Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We’re Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guess feel it; you’ll feel it too.

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Manager at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition.

A little taste of your day-to-day Every Day Is Different, But You’ll Mostly Be

• Acting as Manager on Duty and ensuring all hotel operations run smoothly with a focus on overnight shift
• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals
• Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
• Managing daily operations, dealing with complex guest requests, resolving guests feedback or complaints promptly and effectively
• Collaborating with different departments to ensure exceptional guest service and operational efficiency
• Conducting regular patrols of the hotel premises to ensure safety and security of guests and staffs
• Handling all situations and emergencies in the absence of the senior management
• Maintaining constant communication with other departments to ensure seamless service
• Maximizing occupancy, revenue and average rate while maintaining a high level of service.

What We Need From You

• A minimum of 5 years' experience in hotel front office / guest service experience, with at least 2 years at supervisory role
• A bachelor's degree in hospitality management, business administration, or equivalent
• Strong service mindset, interpersonal and communication skills
• Good problem solving, training and coaching skills
• Multi-tasking abilities and attention to details
• Experienced in using Opera, Microsoft Office Suite, Quore, JDS
• Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.

Please write us with full resume, current and expected salary to [email redacted, apply via Company website] or visit careers.ihg.com . We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.