Guest Services Manager

Layla's American Tavern is seeking an experienced and customer-focused Guest Services Manager to oversee guest-service activities and support daily restaurant operations. This role involves guiding front-of-house team members, maintaining service standards, responding to guest needs, and helping ensure a welcoming and efficient dining experience. The ideal candidate has strong leadership, communication, and problem-solving skills and is comfortable working in a fast-paced restaurant environment.

Key Responsibilities

• Oversee daily guest-service activities and front-of-house operations.
• Coordinate staff assignments and workflow throughout each shift.
• Support and guide hosts, servers, bartenders, and other service team members.
• Maintain consistent standards for hospitality, service quality, and guest satisfaction.
• Assist with employee onboarding, training, and ongoing coaching.
• Respond professionally to guest questions, feedback, and service concerns.
• Help resolve service issues and coordinate appropriate follow-up.
• Monitor reservations, seating flow, and guest wait times as needed.
• Coordinate with kitchen and service teams to support accurate, timely orders.
• Maintain clean, organized, and welcoming dining and guest areas.
• Assist with opening, closing, and daily operational procedures.
• Communicate staffing needs and guest feedback to restaurant management.
• Follow company policies, food-safety requirements, and workplace procedures.

Qualifications

• Previous restaurant, hospitality, or guest-service experience.
• Previous supervisory or management experience is preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer-service and problem-solving abilities.
• Dependable, organized, and comfortable managing multiple priorities.
• Ability to guide and motivate a team in a busy environment.
• Familiarity with restaurant POS systems and reservation procedures is helpful.
• Professional, courteous, and respectful approach to guests and coworkers.

Benefits

• On-the-job training and management support.
• Opportunities for professional development and career growth.
• Flexible scheduling may be available.
• Employee meal discounts or restaurant perks may be available.
• Supportive and team-oriented work environment.
• Additional benefits may vary by position and location.

About the Company

Layla's American Tavern provides a restaurant and tavern dining environment focused on food, beverages, hospitality, and guest satisfaction. The team works together to maintain efficient service and create a welcoming experience for customers.

Pay: $24.00 - $29.00 per hour

Expected hours: 34.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person