Guest Services Manager

Harry’s All American Restaurant is seeking a dependable and customer-focused Guest Services Manager to oversee guest-service activities and support daily restaurant operations. This role involves coordinating front-of-house staff, maintaining service standards, responding to guest feedback, and helping ensure a welcoming and efficient dining experience. The ideal candidate has strong leadership, communication, and problem-solving skills and is comfortable working in a busy restaurant environment.

Key Responsibilities

• Oversee daily guest-service operations and front-of-house activities.
• Coordinate staff assignments and workflow throughout each shift.
• Guide and support hosts, servers, cashiers, and other service team members.
• Maintain consistent standards for hospitality, service quality, and guest satisfaction.
• Respond to guest questions, requests, feedback, and complaints professionally.
• Assist with staff training, onboarding, and ongoing coaching.
• Help manage reservations, seating arrangements, and guest flow as needed.
• Coordinate with kitchen staff to address order concerns and special requests.
• Monitor service efficiency and help resolve routine operational issues.
• Support POS operations and routine cash-handling procedures when needed.
• Maintain clean, organized, and welcoming dining and guest-service areas.
• Assist with opening, closing, and daily operational checklists.
• Communicate guest feedback, staffing needs, and service concerns to management.
• Follow food-safety, sanitation, workplace, and company procedures.

Qualifications

• Previous restaurant, hospitality, or customer-service experience.
• Previous supervisory, guest-services, or restaurant management experience is preferred.
• Strong leadership, communication, and interpersonal skills.
• Professional and courteous approach to guest interactions.
• Excellent organization and time-management abilities.
• Ability to resolve routine guest concerns calmly and effectively.
• Comfortable managing multiple priorities in a fast-paced environment.
• Familiarity with POS systems and restaurant operations.
• Ability to train, support, and motivate team members.
• Reliable, responsible, and attentive to service details.

Benefits

• On-the-job training and management support.
• Opportunities to develop leadership and hospitality skills.
• Flexible scheduling may be available.
• Employee meal discounts or restaurant perks may be available.
• Supportive and team-oriented work environment.
• Additional benefits may vary by position and employment status.

About the Company

Harry’s All American Restaurant provides a welcoming dining environment focused on food, hospitality, and attentive guest service. The restaurant team works together to maintain efficient operations and create a positive experience for customers.

Pay: $24.00 - $29.00 per hour

Expected hours: 34.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person