Guest Services Manager

Fuse Bistro is seeking an experienced and customer-focused Guest Services Manager to oversee guest-service operations and help create a welcoming dining experience. This role involves coordinating front-of-house staff, maintaining service standards, responding to guest feedback, and supporting efficient restaurant operations. The ideal candidate has strong leadership, communication, and problem-solving skills and is comfortable managing a team in a fast-paced bistro environment.

Key Responsibilities

• Oversee daily guest-service and front-of-house operations.
• Coordinate staff assignments and service workflow throughout each shift.
• Support and guide hosts, servers, and other guest-service team members.
• Ensure guests receive courteous, attentive, and professional service.
• Monitor guest feedback and address service concerns promptly.
• Assist with staff onboarding, training, and ongoing coaching.
• Help coordinate reservations, seating arrangements, and guest flow.
• Communicate guest requests and special arrangements to kitchen and service teams.
• Monitor service quality, order accuracy, and dining-room presentation.
• Help resolve customer complaints professionally and escalate complex issues when necessary.
• Maintain clean, organized, and properly stocked guest areas.
• Support POS operations and routine administrative tasks as needed.
• Assist with staff scheduling and communicate coverage needs to management.
• Support opening, closing, and daily operational procedures.
• Follow food-safety, sanitation, workplace safety, and company standards.

Qualifications

• Previous restaurant, hospitality, guest services, or customer-service experience.
• Previous supervisory or management experience is preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer-service and problem-solving abilities.
• Reliable, organized, and comfortable managing multiple priorities.
• Ability to remain professional when handling guest concerns.
• Familiarity with reservations, POS systems, and restaurant procedures is helpful.
• Ability to train, support, and motivate team members.
• Strong attention to service quality and detail.
• Ability to work effectively with front-of-house and kitchen teams.

Benefits

• On-the-job training and management support.
• Opportunities for professional development and career growth.
• Flexible scheduling may be available.
• Employee meal discounts or restaurant perks may be available.
• Supportive and team-oriented work environment.
• Additional benefits may vary by position and employment status.

About the Company

Fuse Bistro provides a dining environment focused on food, hospitality, and attentive guest service. The team works together to maintain organized restaurant operations and provide customers with a welcoming and enjoyable dining experience.

Pay: $25.00 - $30.00 per hour

Expected hours: 35.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person