Guest Services Manager

What You’ll Do:

• Lead and support the front desk team
• Keep the front-of-house clean, organized, and guest-ready
• Oversee our lanes, arcade, and attractions throughout the day
• Help schedule staff and cover events
• Train and coach front desk staff and porters
• Answer guest questions in person and over the phone
• Jump in to solve problems and keep the fun flowing
• Operate the POS system and handle transactions
• Make announcements, promote specials, and hype up the energy
• Complete opening and closing duties
• Watch for safety issues, respond to incidents, and complete reports
• Help with equipment checks, supplies, vending, and anything needed to keep the place moving

What We’re Looking For:

• A high school diploma or equivalent
• 2+ of guest service experience
• 2-3 of supervisory or lead experience, preferably in a Food and Beverage setting- ServSafe certification is a plus
• Strong communication, confidence, and organization
• Someone who thrives in a busy, loud, high-energy environment

What It’s Like Here:

Lights. Music. Lanes. Arcade action. Kids. Parties. Leagues.
You’re on your feet, helping people, problem-solving, and making the day better for everyone who walks in.

If you want a leadership role that is upbeat, hands-on, and actually fun, apply now and come be part of the Spare Time crew.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.