Guest Services Officer

RESPONSIBILITIES

• Responsible for greeting and front desk duties
• Handle all arrival and departure records, bookings and registration
• Provide frontline services at reception counter and maintain good relationships with guests
• Assist in handling incoming phone calls and queries from visitors and guests

REQUIREMENTS

• Diploma or above in hospitality management or related disciplines
• Knowledge of Opera System is preferred
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Good command in both spoken and written English and Chinese. Putonghua and other languages would be an asset