Guest Services Representative

The Guest Service Representative is typically the guests’ first interaction with Serenbe. It is imperative that this is consistently a positive interaction. Each guest that walks into Guest Services will be welcomed and acknowledged with the Serenbe culture of positive customer service. GS Representatives are responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained at all times. With a combination of confidence and inter-departmental communication, GS Representatives have the ability and empowerment to make the guests’ experience positive. A Guest Service Representative must have a positive and professional, upbeat personality with a desire to deliver outstanding customer service to our guests.