Guest Services Representative

At Comfort Inn & Suites Logan near University, our people are our greatest asset. We are looking for a Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Ultimately, you will help create a pleasant and memorable stay for our guests. If you have a knack for customer service, we’d like to meet you.

Compensation:

$12.50 - $13.50 hourly

Responsibilities:

• Deliver exceptionally friendly and helpful service to all our guests
• Create enjoyable guest experiences
• Be a team player and take the initiative to help your teammates
• Perform all check-in and check-out tasks
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Manage online and phone reservations
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with our housekeeping, breakfast, and maintenance staff to accommodate all guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Engage guests in our loyalty program to enhance their stay, gather business information to support corporate clients, and encourage positive guest feedback through review platforms. Monthly bonuses are awarded for achieving these goals

Qualifications:

• Work experience as a Guest Service Representative, Receptionist, or similar role
• Experience with hotel reservations software, such as ChoiceAdvantage, OnQ, and Opera
• Understanding of how travel planning websites operate, like Booking, Expedia, and TripAdvisor
• Exceptional customer service
• Excellent communication and organizational skills

About Company

Comfort Inn and Suites Logan near the University is located right in the heart of the beautiful Cache Valley.

With Utah State University just blocks away, Logan offers ample events, both family-friendly and University-driven, that will help you feel at home in this community.

As a member of the Choice Hotels International family, our newly renovated hotel is committed to providing exceptional guest experiences through our clean rooms and outstanding reputation. At Comfort Inn and Suites Logan, we believe that if you take care of your team, they will take care of your guests and recognize that in this tight-knit community, our success is due to the support and relationships we have built and continue to foster.

We are a Utah-based hotel management company that prioritizes people and culture. Our hotel is driven by a passion for service above self and guest satisfaction.