Guest Services Representative

Job Summary
We are seeking a dedicated and personable Guest Services Representative to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. Guest Services plays a vital role in enhancing guest satisfaction and maintaining the smooth operation of the front desk. This position will primarily be 3p-11p, but must be willing to work as needed.

Weekends and holidays are required!

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Manage phone calls with professionalism, providing information and assistance as needed.
• Collaborate with housekeeping, maintenance & management teams to ensure guest satisfaction.
• Process reservations and cancellations through the hotel management system.
• Uphold high standards of guest relations by creating a positive experience for all visitors.
• Provide assistance with laundry and cleaning common areas as needed.
• This is not an exhaustive list, there are multiple other duties during a typical shift.

Qualifications

• Previous experience in a front desk or customer service role within the hospitality industry is preferred.
• Strong phone etiquette and communication skills are essential for effective guest interactions.
• Familiarity with property management software is a plus.
• Ability to work flexible hours, including weekends and holidays is required.
• A commitment to providing excellent guest services and building rapport with guests.
• Strong organizational skills with attention to detail in managing reservations and inquiries.
• A passion for hospitality and creating memorable experiences for guests.
• Problem solving skills are a MUST.

Join our team as a Guest Services Representative where your contributions will directly impact our guests' experiences!

Additional Qualifications

• Driver's License
• MUST have reliable personal transportation and a solid work history.

Work Location: In person